WHAT YOU NEED TO KNOW

• Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten business days of receipt.

• In order to return an item, customers must contact jewelparadise.net’s Customer Care Team to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer.

• If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, jewelparadise.net will pay for all shipping fees ** related to making the return for refund, store credit, or exchange.

• If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable.

• We advise all customers to return their items via a carrier (like Blue Dart or DTDC) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of ice.com.

• We inspect all returned items within five (5) to seven (7) business days of receipt. Any item that is received in a condition that is not new or that does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.

• After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within seven (7) to ten (10) business days of receipt.

• Refunds will be issued in the original form of payment.

• Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.

BRIDAL AND ENGAGMENT RING RETURNS

Bridal and engagement rings with an IGI© or GIA© Appraisal Certificate must be returned with the certificate. If the certificate is not returned with the bridal or engagement ring, your refund will be reduced by the amount of the replacement cost.***

HOW TO RETURN AN ITEM

1. Contact the  Customer Care Team of jewelparadise.net to obtain return shipping instructions and a Return Merchandise Authorization number (RMA).

2. Complete the Customer Return Form to include with your return shipment.

3. Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.

4. Be sure to include a copy of your Customer Return Form inside the package and write your RMA number on the outside of the package.

5. Please be sure to use a carrier (like Blue Dart or DTDC) that will provide you with a tracking number for your shipment.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

JEWELRY REPAIRS

Accidents happen. If you damage your jewelry in any way after the item has been in your possession for more than 15 days from the date of delivery, we can repair it for you! We offer excellent repairs at competitive prices.

To request a repair, please refer to the information below:

• Contact the Customer Care Team of jewelparadise.net to initiate the repair process.

• Please provide as much information regarding your order as possible, including the date of purchase, the name and address associated with your order, and the order number, if available. Also, please described the damage in as much detail as possible. Photographs help too!

• Our Customer Care Team will work to obtain an estimate for repair, and determine if a repair is possible. Please note that the estimate is just that—an estimate. Upon receipt, our jewelry experts may find that additional repairs are required. Don’t worry—we’ll provide you with an updated estimate before any work is performed.

• We will provide you with a Return Merchandise Authorization number (RMA) along with instructions regarding how and where to send the item.

• Once we receive your item, our jewelers will appraise the damage and estimate the necessary cost of repair. If their review requires any changes to the initial estimate, we’ll contact you and provide you with an update.

• If you accept the estimated costs, only then will we charge your account and proceed with the repair(s). Return shipping and handling costs will be included in your cost estimate. Note that we do not retain our customers’ payment details and you may be asked to contact us by phone in order to pay the amount due using a credit card. Payment via PayPal is also available.

jewelparadise.net will ship your repair back to you once repairs and final repair costs have been finalized and paid. Please note that repairs may require four (4) to six (6) weeks to complete. A dedicated member of our Customer Care Team will work with you directly and provide you with regular updates until you and your treasured piece of jewelry are reunited.